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Wallet FAQ's

Wallet FAQ's


What is Mazaama Wallet?

Mazaama Wallet is a digital wallet provided to you by Mazaama using which you can do transactions on mazaama.com and its apps. The amount in the wallet consists of three components. Amount in Mazaama wallet= Money+ Credits – Debits. Money is the amount added by you through the add money option in the Mazaama wallet.

Credits are received either through refunds made on cancellation of orders or part orders or through refunds provided by Mazaama for any other purpose. Debits could be added through pending payments for orders delivered but not paid or items supplied for an amount higher then paid for or non-redemption of any payments made to Mazaama.

Any amount in the Mazaama wallet can only be used to purchase on Mazaama or its apps and not anywhere else. Please note that EMI, Prepaid or Virtual bank cards or a combination of electronic methods of payments such as Credit or Debit cards with Cash on delivery is not supported to top up Mazaama Wallet.



How can I add money into Mazaama Wallet?

You may add money in Mazaama Wallet in following ways

·         Credit cards or Debit Cards

·         Net Banking

·         Any other acceptable payment methods visible on the Mazaama payment page.However, Cash on delivery, International Cards, Gift Cards are not acceptable modes of payment for the top-up of Mazaama Wallet.

 

How much money can I add in my Mazaama Wallet?

You can only add value up to Rs. 10,000 per month per user. Beyond that you may still receive your refunds to Mazaama Wallet, but you will not be able to top-up it further. Also at any point in time you cannot have a balance of more than Rs 10,000 in your wallet. This is excluding any credits that you have received in this period.

How do I check balance in my Mazaama Wallet?

You need to sign-in your Account in mazaama.com Website and go to your profile. There, in the Mazaama Wallet tab, you shall be able to see the Mazaama Wallet Balance amount.

What are the benefits of using Mazaama Wallet?

 

·         Faster Check-out by using Mazaama Wallet, no OTP or passwords are required

·         Faster refunds- these are credited within 24 hours to your Mazaama Wallet

·         Detailed account tracking: You can track your spends and wallet activity in the My Wallet link available in the mazaama.com website or app.



How do I use Mazaama Wallet to buy items on Website?

You shall be able to use Mazaama Wallet as a Payment method available at the checkout. There may be a few products, including Gift Cards, for which Mazaama Wallet is not allowed to pay for.

Can I redeem Mazaama Wallet to Cash?

You may not redeem Mazaama Wallet for Cash. Mazaama Wallet balance can also not be transferred to Bank, Other Wallets or other User accounts.

What happens to my Mazaama Wallet if I uninstall the mazaama.com App?

Your Mazaama Wallet account is still active. You may re-install the Mazaama App or login on the mazaama.com website to access your account. 

What happens to my Mazaama Wallet if I don’t use the Mazaama for over 1 year?

Your Mazaama Wallet account stays active, however please note that every credit transaction into Mazaama Wallet comes with an expiry time, at which a part or full amount from your Mazaama Wallet will expire. The user shall be sent a reminder about the expiry of the Mazaama Wallet amounts one month in advance, by an email to the registered email id.

Can I pay for an Item partially from mazaama Wallet and Partially from other payment options?

Yes, you may use other payment methods available to pay along with Mazaama Wallet. However, the money shall be deducted from Mazaama Wallet first and the remaining amount can be paid through other available online payment methods.

What is the validity of Mazaama Wallet? Does the balance expire?

In the unlikely event that there is no debit or credit transaction in your Mazaama Wallet account for a period of 12 months the sum standing in the account shall be forfeited. You will be notified about the expiry of the Mazaama Wallet through an email to your registered email id at least one month before its occurrence. Please ensure that you use the amount before expiry.

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